Shipping

Reverie Atelier ships orders within Romania and internationally through trusted courier partners.

Processing & Delivery

Each product is prepared or crafted according to its availability and production requirements.

The estimated processing and delivery time for each item is displayed on its individual product page and may vary depending on the product category.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Shipping Costs

Shipping costs are calculated based on the destination and are displayed before you complete your purchase.

International Orders

We are pleased to ship our products to customers around the world.

Orders shipped outside the European Union may be subject to import duties, customs fees, local taxes, or other charges imposed by the destination country.

These charges are not included in the purchase price or shipping cost and are the sole responsibility of the recipient. Reverie Atelier has no control over these charges and cannot estimate their amount, as customs regulations vary by country.

If a shipment is refused due to unpaid customs charges or is returned because it was not accepted by the recipient, any shipping, customs, handling, or return costs incurred will be deducted from the amount eligible for refund.

Returns

We hope you will love your Reverie Atelier purchase.

Standard products may be returned within the return period specified on the relevant product page, provided they are unworn, unused, in their original condition, and returned in their original packaging.

Before sending a return, please contact us at contact@reverieatelier.ro so we can provide the necessary return instructions.

Unless the item is faulty or an incorrect product has been delivered, return shipping costs are the responsibility of the customer.

Made-to-Order & Personalised Products

Products made to order, personalised, or manufactured according to the customer's specifications cannot be returned, except in the case of a manufacturing defect or if an incorrect item has been supplied.

If you believe your order has arrived with a defect or does not match your purchase, please contact us as soon as possible and include photographs so that we can assess the issue and provide an appropriate solution.

Damaged Shipments

If your package arrives visibly damaged, we recommend reporting the issue to the courier at the time of delivery whenever possible.

Please contact us as soon as possible if your order has been damaged during transit, including photographs of both the packaging and the product, so we can assist you promptly.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If a shipment is returned to Reverie Atelier due to an incorrect or incomplete address, failure to collect the parcel, or refusal of delivery, any additional shipping or handling costs required to resend the order will be the responsibility of the customer.