RETURN AND EXCHANGE POLICY

If you order a standard product (the product that is in the images), without modifications and customizations, you have 15 days to return it for a full refund. All you have to do is notify us at contact@reverieatelier.ro and, after you receive our response, send the product in its original packaging. It must be without traces of use, in perfect condition, with its labels and in its original packaging. Please send it via a courier company and without sticking shipping labels on the original box. After we confirm receipt of the product and its condition, we will refund the money within a maximum of 10 days.

We check the quality of products before they are sent to customers. In the unlikely event that we miss a defect/error and send it with a defect/error, you are entitled to a free repair or replacement. If a major error is found, you will be entitled to a full refund.

If you notice a defect upon receipt of the item(s) or they do not match what you ordered, then you must notify Reverie Atelier within 3 days and return the item within 5 days after receiving our response.

To report any problem, please send an email with your order number, name, detailed description of the defect and photos to contact@reverieatelier.ro.

If you need to return items, please send an email to contact@reverieatelier.ro and we will provide you with further instructions on where to return the goods.